Terms & Conditions
This document contains the Terms & Conditions of Quinta Style Property Services, Lda based in Estrada de Vale de Éguas 193, 8135-033, Almancil with the fiscal number NIPC: 506.935.493, and it governs the client’s relationship with services and products supplied by Quinta Style Property Services, Lda, from now on known as Quinta Style.
When using or buying our services or products, you have agreed to these terms & conditions or have otherwise informed us in advance about matters you would like to discuss before the use or purchase.
Quinta Style is an interior design company that helps our clients by selling products and providing services. We have a design team at our studio/shop and a support and administration team at our logistics centre.
When we work with third-party suppliers, we are never responsible for their services, deeds, or products, except when agreed otherwise.
Technical drawings & designs
All technical drawings, such as plans, mood boards, proposals, 2D or 3D designs, are intellectual property of Quinta Style and cannot be reproduced, distributed, or used for commercial or non-commercial purposes without Quinta Style’s written permission.
Use of design concepts provided by QS to execute works by a third party without prior notification of the provider constitutes an infringement of copyrights under Portuguese law.
Colours & Sizes
We take care to be sure that all product information and colours are correct. Due to the limitations of any photography, it is possible that not all goods shown are the exact colour. This is also a possibility for products & brochures supplied by third parties.
We cannot ensure that all items sold are 100% similar to the photographs or sample products in our Studio/Shop. This is because they are not mass-produced. They can also be handmade and / or made from natural materials. Small variations in colour and size may occur.
In order to execute our work properly, Quinta Style creates and presents proposals with images of products, measurements and prices. These documents are coded with an “so1-project-###” reference.
After the customer has received the proposals in-hand or by email, they are valid for 30 days. After this period, Quinta Style has the right to review the values and delivery times, renewing the above-mentioned details, including the validity period of 30 days.
To agree to a proposal, Quinta Style requests a (down-) payment. Upon receipt of the first payment, the proposal will automatically turn into a contract. A contract is coded with a “pr-project-###” reference.
For every (down-) payment received, Quinta Style will issue an invoice, within 5 days of receipt.
In order to comply with Portuguese law, the customer must provide their tax details prior to issuing an invoice.
Any item on a contract is subject to availability.
We will inform a buyer as soon as possible if a product or service is not available. We then suggest an alternative product or service as a replacement.
Any agreement made between the clients and Quinta Style needs to be finalized in-full by both parties before the contract ends, except when agreed otherwise.
A contract or item on a contract can be cancelled. Acceptance by Quinta Style depends upon each individual situation. Therefore, any product or service that is part of the contract will be taken into consideration separately.
A normal period for a service contract is as per the agreed period in that document.
Prices are subject to VAT at the applicable rate in Portugal. All Studio/Shop products and materials are normally priced, including VAT.
Individual items in proposals and contracts are mentioned excluding VAT, while the total of the proposals and contracts are including VAT.
We reserve the right to alter prices at any time. It may be necessary to change prices either up or down from time to time, including any alterations to the rate of VAT.
We accept most debit cards, Visa, Mastercard, bank transfers and cash up to €3000.
- A) Purchases at the shop
100% for stock products.
- B) Purchases of up to €3000
60% of the total value as a down payment.
40% of the remaining payment on delivery or pickup by the client.
- C) Purchases of more than €3000
60% of the total value as a down payment.
30% when we inform the client that we are ready for delivery. This is normally 1 week prior to installation.
10% of the remaining payment five days after the installation.
Any design deposit paid for the Interior Design Studio service will be deducted from the last remaining payment.
After the proposals have been approved, the client will be sent a (down-) payment request. Orders will be placed upon receipt of such a (down-) payment.
A normal period for the production of goods is between 7 and 9 weeks after a (down-) payment is received by Quinta Style. If any changes occur during this period, the customer will be informed as soon as possible. We can never be held responsible or liable for delays or cancellations of products and services bought via Quinta Style, as well as any related incurred costs due to such delays or cancellations.
The value of transportation is always available in the proposal, but can also be mentioned via email.
Any order for delivery outside the Algarve is sold Ex-works. Which means that extra transportation and insurance costs may apply to the client, except when agreed otherwise.
We carry insurance for normal warehousing and are only responsible for the covered items mentioned in this insurance.
We arrange warehouse space until the moment of installation is agreed, normally within 9 weeks after a down payment is received, and can hold the products longer for a maximum period of 30 calendar days.
If the client is not ready to receive the products within this period, Quinta Style has the right to:
- Receive 100% of the contract value, exclusive of installation and delivery costs.
- Ask the clients to arrange another warehouse location and insurance.
- Arrange another warehouse location, for which the client then needs to pay in full.
The latter will only be done after the client has received the request in writing to organise another warehousing location. The period for organising the new warehouse location by the client should be within 30 calendar days after the 1st request is sent by email to the client or its representative. The goods will be released when the full contract payment is received by Quinta Style.
At this moment, warehouse rent is due.
- 1€ per m3 per day of the contracted quantity.
We will only use this clause for organisational reasons to enable us to support warehousing for other clients.
For each item purchased that requires installation, the respective value will be individually indicated. Quinta Style is not responsible for the transport and/or installation of items for which this service has not been pre-paid by the customer.
Any transport or installation within the Algarve will always be conducted by or accompanied by a properly identified member of the Quinta Style team.
Quinta Style can refuse to fulfil an installation if the 30% payment has been requested, but not yet received.
Customers will be informed when all orders related to the approved proposal are completed. The customer will also be informed of the installation day, with a maximum prior notice period of one week. To access the customer’s home, whether to rectify measurements or to schedule the installation, the customer will be notified of our intention. An authorization request will be sent via email if the client is not in Portugal when it is necessary to access the house.
Quinta Style cannot accept any liability for a failure to comply with instructions specifically stated on the website, in their Studio/Shop, in an information document of their own or from a third-party supplier.
We always check the accuracy of the information on our website or that of any third-party supplier’s websites. However, we cannot guarantee that such information is mistake-free, has inaccuracies, or typological errors.
We have a responsibility insurance which we use for our staff or other situations that are covered under this insurance. We can never be held responsible for any other matter that is not covered by this insurance.
Our items have a 2-year production/factory warranty for materials and goods. It does not imply misuse of products.
In the event that the customer wishes to borrow decorative items or furniture pieces to verify at home, a full payment needs to be made. When returning the items within 2 days and without damage, the value will be returned in full. Borrowing can never be done without prior written approval by Quinta Style.
When borrowing sample-materials like catalogues, hangers, or books, they need to be returned the next day, and if damaged or not returned, the cost of the sample will be charged accordingly.
Exchanges & Returns
Quinta Style accepts exchanges and returns only for decorative items. Decorative items must be returned without any damage and in the condition that they were sold. The deadline for exchanges or returns is 15 days upon presentation of the respective invoice/receipt. Any bespoke item, as well as linens, towels, mattresses, and toppers cannot be exchanged or returned.
Jurisdiction & Applicable Legislation
These Terms and Conditions, as well as any matter arising out of, or related to, the Terms and Conditions, will be governed and interpreted in accordance with Portuguese legislation and the jurisdictional courts of Loulé, Portugal, which will have exclusive jurisdiction over any demand or issue arising out of, or related to, these Terms and Conditions.
Online Shop Terms & Conditions
All the above T&C apply also to the online-shop service, as well as all the T&C mentioned below.
Changing Your Order
If you would like to add products to your order, please place a new order for these items or contact us for advice on (+351) 289 358 007 from 10am-5pm Monday to Friday (excluding Portuguese bank holidays). It is not possible to make changes to your order once you have placed it.
If you need to change the details of your delivery address, please e-mail us or contact us on (+351) 289 358 007 from 10am-5pm Monday to Friday (excluding Portuguese bank holidays).
Cancellation Rights of Orders
You are entitled to cancel your order within 14 days. The deadline for cancelling an order is 14 days from the date on which you received the Goods or the date on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
If you wish to cancel your order:
- You can notify us before we have dispatched the Goods to you;
- Where Goods have already been dispatched to you, you can notify us by returning the Goods. You can return the Goods you have ordered from us for any reason for a full refund or exchange.
In order to exercise your right to cancel, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By email: [email protected]
By phone number: (+351) 289 358 007
You will be responsible for the cost of returning the Goods to us. Upon receipt of the Goods, we will give you a full refund of the amount paid or an exchange credit as required to use at Quinta Style. The rights to re-turn the Goods to us will not apply in the event that the product has been used or damaged.
We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. However, please note that this refund will be in euros and may therefore not be exactly equal to the amount paid due to fluctuating exchange rates as well as credit card and banking costs.
Your Refund Rights
We want you to be happy with your purchase. If you are not completely satisfied, it is within your rights as an EU customer to request a refund for your order provided that you notify us on (+351) 289 358 007 or email us on [email protected] (preferably within 7 working days) and return the article (s) no later than 14 working days after the day on which you received the products.
As mentioned above, please note that this refund will be in euros and may therefore not be exactly equal to the amount paid due to fluctuating exchange rates as well as credit card and banking costs.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that the Goods were purchased in the last 14 days;
The following Goods are not returnable:
- The supply of Goods made to your specifications or clearly personalised.
- The supply of Goods which, according to their nature, are not suitable for being returned or deteriorate rapidly.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which, after delivery, according to their nature, are inseparably mixed with other items.
In our sole discretion, we reserve the right to refuse returns of any merchandise that does not meet the above return conditions.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.
You are responsible for the cost and risk of returning the Goods to us. Therefore, we offer an Algarve Return Pick-up service of €60 + VAT per return. Outside the Algarve, returns are quoted upon request.
Should you wish to return the Goods yourself, only upon appointment & during opening hours, you should send them to the following address:
Sítio da Franqueada
Zona Industrial F
Parque Infante – Armazém D
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable service or using our Algarve return pick-up service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
We offer the following delivery options:
– Free Collection from our Studio Shop/Logistics Centre, both in Almancil/Loule;
– Free White Glove Delivery in the Municipalities of Loulé, Faro and Albufeira.
– White Glove Delivery outside of free delivery zones (within the Algarve) costs €60 + VAT per delivery.
– Deliveries outside of the Algarve are made through our transport partners, and quotations will be given upon request. Please contact us at (+351) 289 358 007 for more information.
For our bedroom sets and bundles, we suggest placing your order 7-10 weeks before expected delivery. If the delivery time is longer, you’ll be notified accordingly.
Despite every effort to accurately represent each product’s colour when uploaded to our website, actual colours may vary. Due to monitor and/or video card differences, subtle variations in colour and texture may not be fully revealed.
Contract Creation and Electronic Contracting
The technical steps required to create the contract between you and us are as follows:
– You place the order for your products on the website by pressing the “confirm order” button at the end of the checkout process. You will be guided through the process of placing an order by a few simple instructions on the website.
– We will send you an order acknowledgement email detailing the products you have ordered. Please note that this is not an order confirmation or an acceptance of the order.
– Order acceptance and the completion of the contract between us will take place on the despatch of the products ordered, unless we have notified you that we cannot accept your order, or that you have cancelled it in accordance with the instructions.
Non-Acceptance of an Order May Be a Result of One of the Following:
– The product you ordered being out of stock;
– Our inability to obtain authorisation for your payment;
– The identification of a pricing or product description error;
– You do not meet the eligibility criteria to order.
Disclaimer of Warranties and Limitation of Liability
Quintastyle.com/online-shop site is provided by Quinta Style on an “as is” and “as available” basis.
Quinta Style makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site.
You expressly agree that your use of this site is at your sole risk. Quinta Style does not warrant that this site, its servers, or e-mail sent from [email protected] are free of viruses or other harmful components. Quinta Style, Lda will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
By visiting the quintastyle.com/online-shop website, you agree that the laws of Portugal, without regard to principles of conflict of laws, will govern these Terms and conditions of use and any dispute of any sort that might arise between you and Quinta Style. We do not warrant that materials or items for sale on the website are appropriate for use outside of the EU. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside of the EU, you do so at your own risk and you are responsible for compliance with local laws and taxes.
Site Policies, Modifications, and Severability
All prices include VAT at the current Portuguese rates. If an item is incorrectly priced, we will either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Payments and VAT
Payments for products and delivery services are to be made in euros. All prices shown on the website for both products and delivery are inclusive of VAT.
Bank Transfer: If you are interested in using direct bank transfer payments, please send us an email to [email protected] so we can discuss this.
Bank transfer payments are subject to the following conditions:
- Bank transfer costs must be paid by the buyer;
- If the bank transfer is not concluded within a week following the order, then the order will be cancelled;
- In order to simplify processing the order, please do not forget to include the order’s number in the bank transfer;
- Following the bank transfer, an e-mail with a copy of the bank transfer receipt must be sent to [email protected].
Cheques: We do not accept cheques as payment.
It important to note that production will only start once payment has been received in full.
The management of Quinta Style Property Service Lda